The Purpose of the Course
There are around 10 million people with a learning disability in the U.K. As the numbers of disabled people in the workforce increases and a larger number of disabled people need to access a variety of services there is an even greater need to explore how the needs of disabled people can be met. This course will give an interpretation of the Equality Act 2010 and offers practical advice and cost effective tips on improving your service and meeting all the requirements.
Benefits for Your Organisation
Many organisations spend scarce resources on meeting the requirements of the Equality Act 2010 often with little or no impact for disabled people. This course will help you identify how you can successfully overcome the barriers to achieving better working practices and provide better customer service by understanding and harnessing social diversity.
1. What is disability?
2. Types of impairment
3. The Equality Act 2010
4. Barriers to inclusion
5. Providing an equal service
6. Making changes
7. Social Diversity
By the end of the course delegates will be able to:
1. Define what disability is
2. State the differences between the social and medical models of disability
3. Identify the barriers that exist for disabled people
4. Clarify what support and advice disabled people want from the service you offer
5. Identify areas of the Equality Act 2010 that impact on service provision