Inclusive communication
Recommended course length: Half day
Overview
Communication is of utmost importance in any organisation, but there are many barriers that can make it difficult.
This course will examine different forms of communication styles, how people’s lived experiences can affect their interpretation, and provide practical advice on strategies and resources to aid inclusive communication. It covers issues around disability and neurodivergence, gender-neutral language, cultural norms, and psychological safety.
Topics Covered
- Communication styles
- Verbal and non-verbal
- Common assumptions and barriers
- Active listening and psychological safety
- Practical tips and resources
- Making your action plan
Course Outcomes
- Identify their own communication styles and where these styles can be most useful
- Reduce the barriers that can impact understanding and communication
- Listen and speak more effectively with diverse groups
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